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Information about declined payments
We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined.
What to do if your payment is declined
Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:
Your card issuer should try and help you so you don’t have future payments declined.
Find alternate payment methods
You can manage your Council Tax account online through our online digital platform My Chesterfield.
We will need to verify your details before giving you access to your Council Tax account. 'My Services' is the secure part of My Chesterfield where you will be able to manage your account online.
Once you have registered you will be able to:
You can also add a benefit account, so you can manage all your details in one place.
Sign up for a My Chesterfield account
Registering for an account is quick and easy. We will need to know:
You will need your Council Tax account or claim number. For your security we will verify your identity before giving you online access to your account. Find out more here.
Protecting your privacy - find out how we keep your information safe.
Problems using My Chesterfield?
If you are having trouble registering for or using My Chesterfield you can let us know here.