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Manage your Council Tax account online


  • Information about declined payments 

    We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined. 

    What to do if your payment is declined

    Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:

    • Does my card have an upper limit on the amount I can pay for an online transaction?
    • Do you try and contact me if the amount I am trying to pay online is above a certain amount?
    • How are you trying to contact me – do you have my correct contact details?
    • Was the payment declined because I didn’t have enough money in my account? 

    Your card issuer should try and help you so you don’t have future payments declined. 

    Find alternate payment methods

You can manage your Council Tax account online through our online digital platform My Chesterfield. 

We will need to verify your details before giving you access to your Council Tax account. 'My Services' is the secure part of My Chesterfield where you will be able to manage your account online.

Once you have registered you will be able to:

  • view your Council Tax balance, instalments and payments
  • set up a direct debit, make a payment, or register for electronic billing
  • tell us you have moved house or changed your name
  • apply for a discount, exemption or reduction
  • make a claim for Council Tax Support or Housing Benefit
  • see copies of bills, reminders and other notices that we have sent to you

You can also add a benefit account, so you can manage all your details in one place.

Sign up for a My Chesterfield account

Registering for an account is quick and easy. We will need to know:

  • your name
  • your address
  • your email address 

You will need your Council Tax account or claim number. For your security we will verify your identity before giving you online access to your account. Find out more here.

Sign up or sign into My Chesterfield

Protecting your privacy - find out how we keep your information safe.

Problems using My Chesterfield?

If you are having trouble registering for or using My Chesterfield you can let us know here.