Changes to our visitor information service

Our Visitor Information Centre at Rykneld Square has now closed.

Services which were previously accessed through the centre are still available, either from other council bases, through digital platforms or from our local partner agencies.


How to access visitor information services Expand all

We are no longer able to book local accommodation for you.

However, you can find out more about accommodation options in the accommodation guide on the Visit Chesterfield Area website

We are no longer able to provide printed timetables or answer any queries relating to bus services.

This information is available directly from the bus operating companies – please contact them directly with any enquiries. 

Information can also be accessed by visiting www.derbysbus.info or Traveline

Scratch cards for use in council car parks available from our Customer Service Centre which is located on the ground floor at the Town Hall.

Please enquire directly with coach holiday companies. For example:

Andrew’s of Tideswell - call 01298 871222

Johnson Bros - call 01909 720337

Free parking can be booked in advance for coach parties.

Find out about coach parking here.

Free parking can be booked in advance for coach parties.

Find out about coach parking here.

If you wish to hire a bicycle locker, please visit the Customer Service Centre on the ground floor of the Town Hall.

Derbyshire Wayfarer tickets are not available from council venues but can be purchased from the driver on the following buses:

  • Arriva Midlands
  • D and G Bus
  • Diamond Bus
  • Derbyshire Community Transport
  • High Peak
  • Hulleys
  • Kinch
  • Littles
  • Notts and Derby Buses
  • Stagecoach Chesterfield and Mansfield
  • TM Travel
  • Trentbarton

You may be able to purchase tickets from some local rail stations.

You can also purchase a Derbyshire Wayfarer smartcard on the TravelMaster website.

There are a number of local independent businesses in the town centre that sell localised gifts, books, cards and much more.

More information about shopping in Chesterfield.

You can apply for a Derbyshire County Council Gold Card at the Customer Service Centre which is located on the ground floor at the Town Hall.

If you are thinking of booking a holiday in our local area, the Visit England website has lots of information about places to visit, things to do and inspiration for your next break.

You can find out about the great activities and events that Chesterfield has to offer by visiting the Visit Chesterfield Area website

You can also email the tourism team at: tourism@chesterfield.gov.uk or call 01246 345777.

Please contact the markets office on 01246 345999 to enquire about booking a stall on one of our markets.

For information on rail services please check the National Rail Enquiries website, call 0345 748 4950, or visit Chesterfield Rail Station.

You can book tickets via the National Express website: www.nationalexpress.com 

If you need a RADAR key to be able to use accessible public toilets, please visit the Customer Service Centre which is located on the ground floor at the Town Hall.

The main Chesterfield Theatres box office service is available in person at the Winding Wheel Theatre, online through the Chesterfield Theatres website or by calling 01246 345222. You can also email enquiries to box.office@chesterfield.gov.uk.

You can purchase tickets for performances at the Winding Wheel Theatre and National Theatre Tokens too.

Get details and opening times for the box office here.

If you would like to buy tickets for venues outside Chesterfield, such as Palace Theatre in Mansfield and Buxton Opera House, please contact these venues directly.

If you wish to hire a council venue please contact the venue hire team on 01246 345333 or email venuehire@chesterfield.gov.uk.

Further details can be found on the Chesterfield Venues website.

You can purchase a YHA membership on the YHA website. 

Background to the closure of the Visitor Information Centre

In line with many councils locally and across the country, we are modernising the way we deliver visitor information services, moving to a more digitally-focused service which is in line with our long-term visitor economy strategy for the borough.

Our visitor information services, along with many of those used by Chesterfield residents, were previously delivered from the Visitor Information Centre in Rykneld Square.

Following Cabinet approval for the service transformation proposals – which took into account the views we received as part of the Budget Conversation and the petition process – the Visitor Information Centre closed on 27 April 2024. 

All the services which people previously accessed from the centre are still available, either from other council bases, through digital platforms or from our local partner agencies.


Last updated on 10/06/2024