If you are having difficulty paying your rent or mortgage payments and you believe your home is at risk, please contact our homelessness prevention team for advice and assistance.

Acting early gives us more time and options to help.   

Mortgage problems

If you are concerned about making or falling behind with your mortgage payments, you should contact your mortgage lender straight away. 

Your lender must treat you fairly and consider any requests you make to make changes to the way you pay your mortgage. The help and support section provides information on services that can help.   

Rent arrears

If you are a Chesterfield Borough Council tenant and are having problems paying your rent, our team are here to help. 

If you live in a privately rented property and are concerned about rent arrears, speak to your landlord as soon as possible. 

If you think you are at risk of becoming homeless, you can contact our homelessness prevention team or use the links below for further help and advice.   

Call B4 U Serve 

Landlords can approach Call B4 U Serve, hosted by Derby City Council, for support and advice. 

Call B4 You Serve can offer a number of solutions to get the tenancy back on track without resorting to costly legal action. 

• phone: 01332 641408 
• email: cb4ys@derby.gov.uk

Help and support 

Useful pages on our website: 

• homelessness prevention 
• benefits and advice – find out more about which benefits you could be eligible for 
• rent arrears – help to manage rent arrears if you are a Chesterfield Borough Council tenant 
• discretionary housing payments 
• Household Support Fund 
• cost of living support – information on how to access support from the council and other organisations 
• tenancy support – for Chesterfield Borough Council tenants 

Other useful websites:   

Chesterfield Citizens Advice Bureau  

Confidential advice on a wide range of issues including debt, housing and employment problems. Bookable appointments are available at their office in the town centre and GP surgeries throughout Chesterfield.  

• Chesterfield Citizens Advice Bureau, 6 to 8 Broad Pavement, Chesterfield, S40 1RP 
• Citizens Advice Line: 0808 278 7843 
• phone: 01246 209164 
• email: chesterfieldcab@yahoo.co.uk   

Derbyshire Law Centre 

Derbyshire Law Centre have a specialist housing and homelessness team who offer advice and assistance on a range of topics, including rent and mortgage arrears. You can contact the team Monday to Friday between 9.30am and 4.30pm. 

• Derbyshire Law Centre, 1 Rose Hill East, Chesterfield, S40 1NU (offices are located on the lower ground floor on the East side of Chesterfield Town Hall) 
• phone: 01246 550674 
• freephone: 0800 707 6990 
• text: 07781 482826 
• textphone relay service: 018001 01246 550674 
• email: dlc@derbyshirelawcentre.org.uk   

Derbyshire Welfare Rights 

The Welfare Rights team can offer advice on benefit entitlement and how to claim. 11am to 4pm on Monday, Tuesday, Thursday and Friday. 

• phone: 01629 531535
• email: welfarebenefits@derbyshire.gov.uk 

Shelter

Advice and guides for homeowners and private renters.

National Debtline

Free, impartial debt advice.   

MoneyHelper

Help with rent arrears and problems paying your rent