We want to ensure that we are accountable to our tenants on our performance as a housing service.
The performance group enables members to be aware of how we are performing and provides an opportunity for tenants and the housing service to collaborate.
The group can inform and influence decision making, promote learning and best practice across our housing services and ensure that the housing service is accountable to our tenants.
The performance group look at areas of performance relating to:
- keeping properties in good repair
- maintaining building safety
- respectful and helpful engagement
- effective handling of complaints
- responsible neighbourhood management
On an annual basis, the performance group will also look at how we are performing in relation to national regulatory standards by reviewing our Tenant Satisfaction Measures (TSM) results.
Number of members: 10 (maximum)
Frequency of meetings: monthly