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Visitor Information Centre privacy notice

Visitor Information Centre privacy notice

This privacy notice explains what information the council needs in order to deliver the services provided by the Visitor Information Centre. 

In order to provide these services, it is necessary for the council to collect, store and process personal data relating to customers. 

Safeguards are in place to ensure that this data is kept secure and the privacy of individuals is protected.

Who is responsible for your information?

Chesterfield Borough Council is the data controller for the personal information collected.

Tickets and events

In order to sell tickets for events, attractions and bus tickets, we may need to collect some personal information from you.

For privacy information for theatre tickets and events, please see the Chesterfield venues privacy notice.

When you buy a National Express bus ticket, or apply for a coach card. The council acts as an agent of National Express; this means that Chesterfield Borough Council is acting as a data processor on behalf of National Express, who is the data controller.

You can find more information, including the contact details for their data protection officer, on the National Express privacy statement.

Purposes of processing your personal data

We will use your information to take a payment and book you onto an event or provide you with a ticket. If you have booked onto an event in the future, we may also use your details to tell you about any changes or cancellations to that event.

Categories of personal data and lawful basis

We may need to collect the following types of personal information:

  • contact details
  • card payment details
  • proof of age – if applying for concessions.

Under data protection legislation, this processing is allowed because it forms part of the performance of a contract.

Who we share your personal data with

When you buy a ticket for a service provided by a third party - for example to visit an attraction, a bus ticket, or an event organised by another organisation – we will pass the information we collect to the third party. This is necessary to complete your booking.

Mailing lists

You can withdraw your consent for this processing at any time by clicking the unsubscribe link on the bottom of the email, or by using the contact information below.

Purposes for processing your data

When you book onto an event, you may be asked if you would like to receive further information about similar events in the future. If you agree, you will be added to our mailing list for that event - for example the Walking Festival or Derbyshire Archaeology Day. This could involve us contacting you by post, email or telephone/SMS text.

Categories of personal data and lawful basis

Under data protection legislation, this processing is allowed because we have the consent of the individual. You can withdraw your consent for this processing at any time using the contact details below.

Who we share your personal data with

We won’t share this information with anyone else without your consent.

Gold Card bus passes

We process Gold Card (national bus passes) applications on behalf of Derbyshire County Council. Derbyshire County Council are the data controller for the information you provide with your application; Chesterfield Borough Council is acting as a data processor in this instance. You can view the Derbyshire County Council privacy policy on their website.

Purposes for processing your data

To apply for a Gold Card, you need to provide us with contact details, a photo and proof of your eligibility; this will include information about your health and/or age. This information is used to check your identity and eligibility, as well as to ensure that no one except you can use your Gold Card.

Categories of personal data and lawful basis

We will collect the following personal data:

  • contact details
  • photo
  • age.

Under data protection legislation, processing of your contact details, age and photo is allowed because it forms part of the performance of a contract.

Categories of sensitive personal data and lawful basis

We will collect the following personal data:

  • information about your health or any disabilities.

The processing of information about your health is allowed because it is for reasons of substantial public interest.

Who we share your personal data with

If you apply for a Gold Card, your information will be shared with Derbyshire County Council. It may also be shared with the cabinet office as part of the National Fraud Initiative.

Radar keys

Purposes for processing your data

We will need to collect some information from you in order to give you access to a radar key. We need this information to administer the scheme and to ensure your eligibility.

Categories of personal data and lawful basis

We will collect the following personal data:

  • contact details.

Under data protection legislation, processing of this data is allowed because we have a statutory duty to provide the scheme.

Categories of sensitive personal data and lawful basis

We will collect the following personal data:

  • information about your health or any disabilities.

The processing of information about your health is allowed because it is for reasons of substantial public interest.

Who we share your personal data with

We won’t share this information with anyone else.

Cycle locker hire

Purposes for processing your data

We need some information about you to administer the scheme. We will only use this information if we have to contact you about your locker.

Categories of personal data and lawful basis

We will collect the following personal data:

  • contact details.

Under data protection legislation, processing of this data is allowed because we have a statutory duty to provide the scheme.

Who we share your personal data with

We won’t share this information with anyone else.

Further information

Please get in touch if you would like more information about how the council processes your personal data:


Last updated on 09 May 2018