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Building, repairs and maintenance services privacy notice

Building, repairs and maintenance services privacy notice

This privacy notice is designed to explain how and why we process personal information about our building service customers.

Safeguards are in place to ensure that this data is kept secure and the privacy of individuals is protected.

This notice should be read in conjunction with the council’s main privacy notice.

Please note: this privacy notice refers to the service we provide to private customers, if you are a council tenant, please see the council tenants privacy notice.

How we collect information about you

Most of the personal information we hold for this service will have been collected directly from you. We may also hold your information because a customer provided it to us, for example as an alternative contact.

Purposes of processing your personal data

We need to process the personal information of property owners, their representative or carers when you use our building and contractor services. This includes administering requests, managing payments and contacting property owners about the requested work or relevant related services. We may also process your information in order to pursue unpaid invoices.

Categories of personal data and lawful basis

We may need to process some or all of the information listed below:

  • contact details
  • details about your service requirements
  • some health information (for example if you ask us to install accessibility adaptations). 

Under data protection legislation, our lawful basis for this use of personal information is that is done as part of the performance of a contract, or in order to enter into a contract. We may also process some information about you because it is in our legitimate interests.

Where we process sensitive personal data (eg health data), our lawful basis is that we have the explicit consent of the individual.

Who we share your personal data with

We may pass contact details to subcontractors to carry out repair or modification work on our behalf.

Further information

Please get in touch if you would like more information about how the council processes your personal data.


Last updated on 09 July 2019