As a housing service, we want to ensure we are accountable to tenants who live in our properties, and we are committed to being transparent about our performance.
Our tenant-led performance group has carefully selected a suite of indicators to be reported each quarter (every 3 months). Some of the key indicators are displayed in the trend graphs below, which show changes over the past four quarters.
See the full suite of tenant-chosen performance indicators here.
For a more in-depth look into our performance, please view our more extensive suite of indicators. These are presented at the Housing Advisory Board meetings.
Legend:
- Q2 - quarter two, 1 July to 20 September 2024
- Q3 - quarter three, 1 October to 31 December 2024
- Q4 - quarter four, 1 January to 31 March 2025
- Q1 - quarter one, 1 April to 30 June 2025
You can see text-only versions of these graphs here, or click on an image to see the results for that indicator.
Repair completion times
Satisfaction with communication
Void properties
We are working hard to reduce the number of void properties by increasing staff resources and appointing an external contractor to carry out some void work. The number of void properties started to reduce in Q1, and we expect to see further improvement throughout the year.
Evictions
Eviction numbers are generally low and can vary from quarter to quarter. The majority of evictions are for non-payment of rent.
Housing Register
The number of households on the housing register is increasing. The main reason for this is the increasing cost of private accommodation, which reduces options available for families across the borough.
Anti-social behaviour cases
Complaints performance
Want to know more?
Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.