Our tenant-led performance group has carefully selected a suite of indicators to be reported every quarter (every 3 months).
Some of the key indicators are details below, showing changes over the past four quarters.
You can see graphs illustrating the trend these results are following, or take a look at the full range of indicators here.
For a more in-depth look into our performance, please view our full and extensive suite of indicators.
Legend:
- Quarter 2 - 1 July to 20 September 2024
- Quarter 3 - 1 October to 31 December 2024
- Quarter 4 - 1 January to 31 March 2025
- Quarter 1 - 1 April to 30 June 2025
Average working days for a standard repair to be completed (target is 30 working days or less)
- Quarter 2 - 29.93
- Quarter 3 - 21.04
- Quarter 4 - 16.55
- Quarter 1 - 12.74
Percentage of tenants satisfied with updates and communication during standard repairs
- Quarter 2 - 89.9%
- Quarter 3 - 84.9%
- Quarter 4 - 84.3%
- Quarter 1 - 88.0%
Number of voids (empty properties) at the end of the quarter
- Quarter 2 - 443
- Quarter 3 - 471
- Quarter 4 - 455
- Quarter 1 - 402
We are working hard to reduce the number of void properties by increasing staff resources and appointing an external contractor to carry out some void work. The number of void properties started to reduce in Q1, and we expect to see further improvement throughout the year.
Number of evictions during the quarter
- Quarter 2 - 4
- Quarter 3 - 1
- Quarter 4 - 6
- Quarter 1 - 4
Eviction numbers are generally low and can vary from quarter to quarter. The majority of evictions are for non-payment of rent.
Number of households on the waiting list
- Quarter 2 - 2824
- Quarter 3 - 2955
- Quarter 4 - 3149
- Quarter 1 - 3193
The number of households on the housing register is increasing. The main reason for this is the increasing cost of private accommodation, which reduces options available for families across the borough.
Number of open anti-social behaviour (ASB) cases at the end of the quarter
- Quarter 2 - 130
- Quarter 3 - 123
- Quarter 4 - 132
- Quarter 1 - 123
Percentage of stage one and stage two complaints responded to within timescales
- Quarter 2
- stage one 67.3%
- stage two 15.9%
- Quarter 3
- stage one 65.2%
- stage two 31.8%
- Quarter 4
- stage one 84.9%
- stage two 86.4%
- Quarter 1
- stage one 64.5%
- stage two 60%
Improvements in complaint handling performance are due to increased staffing resources to manage complaints, and an increased management focus on complaint handling.
Want to know more?
Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.