What you need to do when you can't make it for a class or court that you've already booked.
Let us know with plenty of time if you can't make your booking, this means that we can offer your slot to someone else.
Cancellation
When to cancel
Please get in touch as soon as you know that you need to cancel a booking.
For fitness classes Active Fitness members must let us know two hours or more before the start time of the activity, class or court booking, or you may lose your payment or be charged a fee (£5).
Racket sports
For cancellations 48 hours notice must be given.
Cancellation will only be accepted by the reception team either in person or over the phone where you can opt to transfer your booking or be offered a full refund.
No refunds will be given to any cancellations less than 48 hours before the time of the booking.
Late cancellations
Direct Debit customers
- if you cancel without the required notice you will incur a £5 charge
- you must pay the £5 charge before we will let you book any other classes or sessions
- racket sport cancellations within the 48 hour notice period will not be refunded and the booked price will still apply
Pay as you go customers
- for cancellations 48 hours notice must be given
- cancellation will only be accepted by the reception team either in person or over the phone where you can opt to transfer your booking or be offered a full refund
- no refunds will be given to any cancellations within 48 hours of the booking.
How to cancel
Queens' Park Sports Centre bookings
Cancel your booking in person at reception, by phone on 01246 345555, or by email to qpsccancellations@chesterfield.gov.uk.
Healthy Living Centre bookings
Cancel your booking in person at reception, by phone on 01246 345666, or by email to hlccancellations@chesterfield.gov.uk.
Attending fitness classes
If you are attending any fitness classes at our centres, please ensure you are checking in for these either at the access gates or with reception.
Failure to do so will result in a non-attendance charge being applied to your account.
If the gates are open, you are still required to check in for your prebooked activity so you are marked as attending.
Fitness classes taking place in areas of the centre where access through the gates is not required, such as the sports hall or outdoor areas, you are required to check in via reception or at the access gates
This is just a little amount of information from our cancellations policy. Please contact us for more details.