Here you will find information about the consultations we carry out with local residents, businesses and people that use our services. 

Many of our consultations are now available to complete online.

Not all of the consultations listed below will be open to all members of the public – some are aimed at particular interest groups, and some are only open to a randomly selected group of residents. You can find out more information about the approach to each consultation below.

If no information is displayed below then we do not have any consultations currently running. If you can't find the information you are looking for, please contact our policy team on 01246 959644 or email

Current consultations

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Our housing team carries out a range of satisfaction surveys at various times and intervals.

Ongoing surveys

Satisfaction surveys are carried out for the following services:

  • Capital works
  • Anti-social behaviour
  • Tenancy sustainment
  • Adaptations
  • Allocation of a property

These are 'invite only' surveys that are sent to residents who use the services.

The surveys run throughout the year and reports are collated either quarterly or annually, depending on the number of responses that have been received.

Annual satisfaction surveys

The following satisfaction surveys are carried out once per year:

  • Gardening assistance
  • Careline and support service

'STAR' survey

The STAR survey (survey of tenants and residents) is carried out once every two years.

See results of previous STAR surveys here.

Tenant involvement and engagement

The housing service has a dedicated tenant participation team that helps tenants to get involved in decisions that affect their homes and neighbourhoods.  

Find out more about tenant involvement.

You can help Love Chesterfield promote and support our high streets and town centres - by telling us how you or your customers use them.

Our short business survey asks questions about your business performance and any changes you have noticed in the last three months (January 2023 to April 2023).

The consumer survey asks you about events or venues you have attended and services you have used recently in our communities.

Please spend a few minutes to complete the questionnaire that is relevant to you. The results will allow us to monitor the performance of the town, the success of marketing campaigns and business support and will help to shape future activity to support high street businesses across the borough.

The surveys will close on 20 June 2023.

At the end of the consumer questionnaire, there is an opportunity to win either a free 3-month gym membership or a free 3-month place on a children’s activity class at our leisure centres.

By completing the business survey you will have the chance to enter a prize draw to win advertising for your business in the Destination Chesterfield business or leisure e-shot (worth £100). To qualify, you will need to fill out this and the next three quarterly Love Chesterfield Surveys for your chance of having a banner advertisement. A winner will be drawn in Spring 2024.

Past or 'closed' consultations

When a consultation has finished we gather all the information we have received and use it to help us make a decision, develop a policy or improve the way we deliver a service.

Take a look at our closed consultations

Last updated on 21 October 2022