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Here you will find information about the consultations we carry out with local residents, businesses and people that use our services. 

Many of our consultations are now available to complete online.

Not all of the consultations listed below will be open to all members of the public – some are aimed at particular interest groups, and some are only open to a randomly selected group of residents. You can find out more information about the approach to each consultation below.

If no information is displayed below then we do not have any consultations currently running. If you can't find the information you are looking for, please contact our policy team on 01246 345247 or email

Our housing team carries out a range of satisfaction surveys at various times and intervals.

Ongoing surveys

Satisfaction surveys are carried out for the following services:

  • Capital works
  • Anti-social behaviour
  • Tenancy sustainment
  • Adaptations
  • Allocation of a property

These are 'invite only' surveys that are sent to residents who use the services.

The surveys run throughout the year and reports are collated either quarterly or annually, depending on the number of responses that have been received.

Annual satisfaction surveys

The following satisfaction surveys are carried out once per year:

  • Gardening assistance
  • Careline and support service

'STAR' survey

The STAR survey (survey of tenants and residents) is carried out once every two years.

See results of previous STAR surveys here.

Tenant involvement and engagement

The housing service has a dedicated tenant participation team that helps tenants to get involved in decisions that affect their homes and neighbourhoods.  

Find out more about tenant involvement.

Every two years, Chesterfield Borough Council take part in the national survey ‘Are You Being Served’. 

Although our version is tailored to be relevant to Chesterfield, many authorities take part in the survey, which allows us to measure our performance against other Councils.

A random sample of 4000 Chesterfield Borough residents receive the survey which asks for feedback about the local area and the services which the Council provides.

Chesterfield Borough Council runs the Pomegranate Theatre which holds regular cinema showings.

We would like to find out what people’s cinema preferences are, so that we can continue to improve the service we provide. 

We have contacted previous customers to ask them about their cinema preferences. As a thank you for taking part, participants can opt in to be entered into a prize draw to win four cinema tickets for the Pomegranate Theatre.

Take part in our cinema screenings survey here.

Past or 'closed' consultations

When a consultation has finished we gather all the information we have received and use it to help us make a decision, develop a policy or improve the way we deliver a service.

Take a look at our closed consultations

Last updated on 06 August 2019