Here you will find information about the consultations we carry out with local residents, businesses and people that use our services.
Many of our consultations are now available to complete online.
Not all of the consultations listed below will be open to all members of the public – some are aimed at particular interest groups, and some are only open to a randomly selected group of residents. You can find out more information about the approach to each consultation below.
If no information is displayed below then we do not have any consultations currently running. If you can't find the information you are looking for, please contact our policy team on 01246 345247 or email firstname.lastname@example.org.
Our housing team carries out a range of satisfaction surveys at various times and intervals.
Satisfaction surveys are carried out for the following services:
- Capital works
- Anti-social behaviour
- Tenancy sustainment
- Allocation of a property
These are 'invite only' surveys that are sent to residents who use the services.
The surveys run throughout the year and reports are collated either quarterly or annually, depending on the number of responses that have been received.
Annual satisfaction surveys
The following satisfaction surveys are carried out once per year:
- Gardening assistance
- Careline and support service
The STAR survey (survey of tenants and residents) is carried out once every two years.
Tenant involvement and engagement
The housing service has a dedicated tenant participation team that helps tenants to get involved in decisions that affect their homes and neighbourhoods.
Past or 'closed' consultations
When a consultation has finished we gather all the information we have received and use it to help us make a decision, develop a policy or improve the way we deliver a service.