Consultations

Consultations

Here you will find information about the consultations we carry out with local residents, businesses and people that use our services. 

Many of our consultations are now available to complete online.

Not all of the consultations listed below will be open to all members of the public – some are aimed at particular interest groups, and some are only open to a randomly selected group of residents. You can find out more information about the approach to each consultation below.

If no information is displayed below then we do not have any consultations currently running. If you can't find the information you are looking for, please contact our policy team on 01246 959644 or email policyteam@chesterfield.gov.uk.


Current consultations

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Our housing team carries out a range of satisfaction surveys at various times and intervals.

Ongoing surveys

Satisfaction surveys are carried out for the following services:

  • Adaptations
  • Allocation of a property
  • Anti-social behaviour
  • Capital works
  • Careline
  • Right to repair
  • Standard repairs
  • Tenancy sustainment

These are 'invite only' surveys that are sent to residents who use the services.

The surveys run throughout the year and reports are collated either quarterly or annually, depending on the number of responses that have been received.


Tenant Satisfaction Measures (TSMs)

The Regulator of Social Housing has created a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. In addition to introducing revised consumer standards, this involves a set of tenant satisfaction measures (TSMs) that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing.

We started collecting the data for TSMs from May 2023. The first set of data will be published from Autumn 2024.

Find out more about tenant satisfaction measures.


'STAR' survey

The STAR survey (survey of tenants and residents) was previously carried out once every two years. The last STAR survey was completed in 2021. 

See results of previous STAR surveys here.


Tenant involvement and engagement

The housing service has a dedicated tenant participation team that helps tenants to get involved in decisions that affect their homes and neighbourhoods.  

Find out more about tenant involvement.

You can help Love Chesterfield promote and support our high streets and town centres - by telling us how you or your customers use them.

Our short business survey asks questions about your business performance and any changes you have noticed in the previous last three months.

The consumer survey asks you about events or venues you have attended and services you have used recently in our communities.

Please spend a few minutes to complete the questionnaire that is relevant to you. The results will allow us to monitor the performance of the town, the success of marketing campaigns and business support and will help to shape future activity to support high street businesses across the borough.

The 2023/2024 quarterly surveys open on the following dates and run for around 6 weeks:

Spring - 3 May 2023

Summer - 3 July 2023

Autumn - 2 October 2023

Winter - 8 January 2024

By completing the business survey you will have the chance to enter a prize draw to win advertising for your business in the Destination Chesterfield business or leisure e-shot (worth £100). To qualify, you will need to fill out this and the next three quarterly Love Chesterfield Surveys for your chance of having a banner advertisement. A winner will be drawn in Spring 2024.

Consumer survey prizes vary with each quarterly survey.

Find out more about Love Chesterfield here.

Since 2017 a Public Spaces Protection Order (PSPO) was introduced to Chesterfield Town Centre. This was extended in 2020 and the council is aiming to extend the duration of this PSPO.

Residents, businesses and community groups are being asked to have their say on the proposed extension to this PSPO. If approved the PSPO would remain active until 2026.

The PSPO requires anyone drinking to hand over alcohol opened or unopened. The rules also:

  • ban positioning or occupying any tent or other temporary structure without the landowner’s permission
  • ban any activity or behaviour causing nuisance, alarm, harassment or distress to any other person
  • ban loitering around cash machines, shopping centre entrances, shop entrances or car park ticket and payment machines for the purposes of begging
  • ban urinating or defecating other than in a facility specifically designed for such use – ie in public toilets
  • ban leaving unattended any personal effects or belongings or any other material or paraphernalia. 

  

Town Centre Pspo Map JPG (JPG 510 KB)
Notice Of Proposal To Extend The Public Spaces Protection Order No1 PDF (PDF 86 KB)
Notice Of Proposal To Extend The Public Spaces Protection Order No2 PDF (PDF 86 KB)

  

Take part in the consultation

To have your say on the proposed extension of the PSPO, please complete the online survey.

Or send them in writing to Chesterfield Community Safety Partnership, Town Hall, Rose Hill, Chesterfield S40 1LP.

The consultation closes on 15 November 2023.

Help us shape the future of our services

Our Budget Conversation is the start of a long-term conversation with our communities to understand what matters most to you. 

Please take part in a short survey and answer a series of broad questions about where and how you think we could prioritise making budget savings and should focus our spending.

It will only take a few minutes to complete, and your views will help shape our services in the future.

Find out more about the Budget Conversation here.

Past or 'closed' consultations

When a consultation has finished we gather all the information we have received and use it to help us make a decision, develop a policy or improve the way we deliver a service.

Take a look at our closed consultations


Last updated on 21 October 2022