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Our policies and procedures

Our policies and procedures

Here you can look at our current written protocols for delivering our functions and responsibilities.

  • If you want to complain about a councillor, click here.
  • Or if you want to comment, complain or praise, click here.

Policies and procedures for conducting council business are contained within the council’s Constitution and accompanying documents.

Customer Service Strategy (pdf 273 KB)
Constitution Part Five: Codes and Protocols (pdf 769 KB)
Appendix A: Risk Management Strategy (pdf 116 KB)
Local Government Association Peer Challenge 2013–14 (pdf 112 KB)
Peer Challenge Action Plan (pdf 196 KB)

RIPA surveillance policy


Last updated on 20 December 2017