Reference: CBC26015
Salary details: £26,403.00 to £28,142.00 per year
Job term: Fixed term for up to 12 Months
Appointment type: Full time
Hours: 37 hours from Monday to Sunday on a rota basis
Location: Pavements Shopping Centre
Department: Town Centre Operations
CBC26015 - Job description and person specification.
If you would like an accessible version of a job description then please contact the Human Resources team.
This is an exciting opportunity to join our Pavements Security Team as a Security Support Officer. We’re looking for someone with recent, relevant experience in the security industry who can also deliver excellent customer service. This is very much an ambassadorial role, supporting visitors and tenants within the Pavements Shopping Centre.
The role can be challenging at times, so a calm, firm and professional manner is essential, along with strong conflict‑resolution skills.
Key Duties
- Provide a visible and reassuring security presence throughout the shopping centre
- Support visitors, tenants, and contractors with a friendly and professional approach
- Respond to incidents and manage conflict situations safely and effectively
- Monitor and patrol the centre to maintain a safe and welcoming environment
- Assist with CCTV monitoring (if accredited)
- Work collaboratively with the wider centre management team
- Uphold the Pavements brand and contribute to a positive customer experience
- Complete incident reports and maintain accurate security records
Essential Requirements
- Recent experience in the security industry
- Excellent customer service and communication skills
- Ability to remain calm, professional, and assertive in challenging situations
- Strong conflict‑resolution experience
- SIA Door Supervisor Licence (required)
- Ability to work a 24‑hour rota covering three shift patterns
Desirable Qualifications
- SIA CCTV Public Space Surveillance accreditation - (Or the ability to achieve this within 3 months of appointment)
- First Aid qualification - (Or willingness to obtain one)
About the Role
The Pavements Centre operates a 24‑hour service, and the Security Support Officer plays a crucial part in maintaining a safe, secure, and welcoming environment for shoppers and tenants. As a major retail partner in the town centre, the Pavements relies on its security team to uphold its reputation and support its community.
Interested in Applying?
If you have the enthusiasm, drive, and experience we’re looking for, we’d love to hear from you.
For an initial informal conversation, please contact: Richard Foster (Retail Development Manager) on
01246 936 221 or by email at richard.foster@chesterfield.gov.uk
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
| CV Template |  (Word 52 KB) |
Closing date: 12 April 2026
Provisional interview date: 20 April 2026