We take a zero-tolerance approach to hate crime and have procedures in place for dealing quickly and effectively with complaints.
A hate crime is any behaviour that someone thinks was caused by hostility, prejudice or hatred of their:
- disability
- race or ethnic origin
- religion/faith
- sexual orientation
- transgender identity
- alternative sub-culture, for example punk, goth, emo
A hate crime can include verbal abuse, intimidation, threats, harassment, assault, damage to property, or incidents that occur online, including via social media.
Report a hate crime through us
The Housing Management Team will deal with all complaints of hate crime where the victim or the alleged perpetrator is one of our tenants.
The community safety team deals with all other hate crime reports.
We class all hate crime as a high priority incident and will respond to you within one working day.
Protecting your privacy - find out how we keep your information safe.
Report a hate crime direct
Derbyshire Police
- non-emergency enquiries: call 101
- in an emergency call 999 or 112
- text phone (if you are deaf, hard of hearing or have a speech impediment): 18001 101
- visit your local police station
Crimestoppers
You can contact the police anonymously through Crimestoppers on 0800 555 111.
Hate crime help and support
There is a range of local and national organisations where you can get hate crime advice, information and support.
True Vision – a national scheme supported by all police forces in England providing information to the public about what hate crime is and the ways you can report it. You can also report hate crimes through their website.
Stop Hate UK – resources and support include 24-hour reporting helpline
Derbyshire Victim Services – hate crime information and support
Citizens Advice Derbyshire – hate crime information
British Deaf Association - Derbyshire Hate Crime – BSL video resources on hate crime
Derbyshire Safeguarding Adults Board – guidance on how to report hate crime
On Your Side - ESEA hate crime and incident reporting – support for anyone in the UK who identifies as East and Southeast Asian
CST – Protecting our Jewish Community – report antisemitism
Tell MAMA: report anti-Muslim hate or Islamophobia – a national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents.
Scope UK – recognising and reporting disability hate crime
Disability Direct – support and practical information for disabled people
Mencap – easy read information about hate crime
Mencap mate and hate crime – easy read information about ‘mate’ and hate crime
True Vision – disability hate crime information
Tricky Friends – video about ‘mate’ crime by Newham Council
Galop the LGBT+ anti-abuse charity – a national charity providing advice and support to members of the LGBT community
LGBT Foundation – hate crime reporting guidance and helpline
Derbyshire LGBT+ – support available includes groups and regular drop-in sessions
Mermaids – Mermaids supports transgender, non-binary, and gender-diverse children and young people, and their families
How our housing team deals with hate crimes
When you report a hate crime incident to us, we will:
- ask if you have reported the issue to the police - it is principally the police who have the power and duty to investigate and prosecute hate crime
- open a new case - we will ask you for as much detail as possible to make sure that we fully understand the issue and the impact it is having on you
- always make sure that your report is treated in the strictest confidence, however to protect your confidentiality, we may be limited in the action we can take
- agree an action plan - we will always deal with the situation sensitively and explain what action can be taken
- make sure that you are kept updated throughout the case, and explain if we are unable to share specific details
- take reports seriously and take the necessary steps to protect our residents, this can mean working in partnership with other agencies to resolve cases of hate crime
We may also offer a range of relevant support and advice.
Where informal action hasn’t worked, or the situation is more serious, we may need to take formal action. This could include injunctions and, as a last resort, even seeking possession of a home.