Here you will find information about the consultations we carry out with local residents, businesses and people that use our services.
Many of our consultations are now available to complete online.
Not all of the consultations listed below will be open to all members of the public – some are aimed at particular interest groups, and some are only open to a randomly selected group of residents. You can find out more information about the approach to each consultation below.
If no information is displayed below then we do not have any consultations currently running. If you can't find the information you are looking for, please contact our policy team on 01246 959644 or email policyteam@chesterfield.gov.uk.
Our housing team carries out a range of satisfaction surveys at various times and intervals.
Ongoing surveys
Satisfaction surveys are carried out for the following services:
- adaptations
- allocation of a property
- anti-social behaviour
- capital works
- right to repair
- standard repairs
- tenancy support
These are 'invite only' surveys that are sent to residents who use the services.
The surveys run throughout the year and reports are collated either quarterly or annually, depending on the number of responses that have been received.
Tenant Satisfaction Measures - TSMs
The Regulator of Social Housing created a system for assessing how well social housing landlords in England are doing at providing good quality homes and services. In addition to introducing revised consumer standards, this involves a set of tenant satisfaction measures (TSMs) that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing.
We started collecting the data for TSMs from May 2023.
Find out more about tenant satisfaction measures.
'STAR' survey
The STAR survey (survey of tenants and residents) was previously carried out once every two years. The last STAR survey was completed in 2021.
See results of previous STAR surveys here.
Tenant involvement and engagement
The housing service has a dedicated tenant participation team that helps tenants to get involved in decisions that affect their homes and neighbourhoods.
Chesterfield residents are being encouraged to complete our Love Chesterfield survey to help us to learn more about how you use services in our town centres, which events you have enjoyed and what we could do to improve your experience in the town centre.
If you take part in the survey, you could win two tickets to see the Beauty and the Beast pantomime at 1435 later this year.
The survey focusses on the last six months and will ask you about what events or venues you have attended, services you have used, how you find out about what’s happening in the town centre and the kinds of things you would like to see in the future.
The results will help us to monitor the performance of the town centre, the success of marketing campaigns and events, and your responses will help to shape future activity to support high street businesses across the borough.
It only takes a few minutes to complete, and the survey is open until 5pm on Friday 23 October.
Complete the online Love Chesterfield survey here.
Prize draw terms and conditions
Entrants who have completed the survey and selected the option to be entered into the prize draw will be entered into a prize draw. Entries close at 2pm on Friday 23 October and one winner will be chosen at random and contacted by Chesterfield Borough Council’s communications team. The winner will be offered 2 tickets to redeem on one of the following performances of Beauty and the Beast at 1435, Friday 4 December 2026 6:30pm, Saturday 5 December 2026 1:00pm, Saturday 5 December 2026 5:30pm, Sunday 6 December 2026 1:00pm, Sunday 6 December 2026 5:30pm. Subject to availability.
Tickets are subject to availability at time of booking. Tickets are not valid in conjunction with any other offer or concessions and cannot be exchanged, redeemed against tickets already booked or exchanged for a monetary value. Standard Chesterfield Theatres booking terms and conditions and privacy policy applies, please check when booking. Chesterfield Theatres reserves the right to withdraw this competition at any time. Multiple entries will not be valid, and entries will be counted once.
Past or 'closed' consultations
When a consultation has finished we gather all the information we have received and use it to help us make a decision, develop a policy or improve the way we deliver a service.