Survey of Tenants and Residents (STAR)
Chesterfield Borough Council’s housing service is responsible for the day-to-day management and repair of over 9,500 houses, flats, maisonettes and bungalows across 24 estates.
It is also responsible for planned maintenance and improvement and modernisation programmes to meet targets set by the Government under the Decent Homes Standard.
The Survey of Tenants and Residents (STAR) is a voluntary replacement for the STATUS tenant satisfaction survey, and is undertaken every two years to capture feedback from tenants about the services they receive from the housing service.
The survey enables social housing providers to have a means of comparing key satisfaction results with other providers. The STAR survey has been endorsed by the Tenant Participation Advisory Service (TPAS) and Tenants and Residents Organisations of England (TAROE).
Here you will find the summary reports from our recent STAR surveys, including a description of the methodology.