Complain about your bulky waste collection

Let us know if something has gone wrong with your bulky waste collection.

This could be because:

  • your collection date has passed and your items haven't been collected
  • some of the items on your booking were left behind
  • something went wrong when the crew visited your property

Please don't report a problem until your collection date has passed. Please be aware that electrical, non-electrical and upholstered items are collected using separate vehicles at different times of the day. If a booked item is not collected on the specified day, it will be collected the next day (including Saturdays).

If you have booked more than one collection, we will ask you for your booking number. You can find this in 'My History'. If there is a problem with more than one booking you will need to report them separately.

If you have any photos that can help us investigate your complaint, you can upload them at the end of the form.


Report a problem



Protecting your privacy - find out how we keep your information safe.

What we will do

We will ask our waste contractor to investigate, and check video from onboard cameras where available, to find out what went wrong. 

We may share your enquiry with the crew - so please only include details of what happened.

If we need any more information from you we will let you know.

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Last updated on 10/06/2024