Careline consultation - what people told us

Before making the decision to close Careline on 1 August 2026, we asked local people for their views through a public consultation.

Over 700 people took part, including those who use the service, their families and carers, and local organisations.

In simple terms, people told us that:

Careline is valued and trusted
it is especially important for older and vulnerable people
some people said they would move to another provider if a similar service was available at a lower cost locally
if the service closed, people would need clear information and support to move to another provider

We carefully considered all of this feedback before making the final decision.

You said:

“Careline is important for my safety and peace of mind”
“This service is especially important for older and vulnerable people”
“I would consider moving if there was a similar service locally at a lower cost”
“I would need help and clear information if I had to change services”

We did:

looked at different options, including changing charges and new ways of running the service, before deciding to close
made sure Careline will continue as normal until it closes, so there is time to plan
put in place a full support programme to help every customer move safely to another provider of their choice
committed to making sure there is no break in support for any customer
developed simple information and a list of alternative providers in Chesterfield, including options that may better meet people’s needs and budgets

Our Careline team will work closely with customers to help them move to a new service safely.

There are other organisations that provide similar services, including:

If our documents are not accessible to you, you can request a different format here.

Careline Consultation Summary May 2026	(PDF 291 KB)
Careline Consultation Full Comments May 2026	(PDF 4.97 MB)

Last updated on 31/07/2026