This privacy notice explains how Chesterfield Borough Council uses information when providing updates through our official WhatsApp Channel.
We use WhatsApp Channels to share housing service news and updates with tenants. The channel is one way only, you can follow us to receive updates, but you cannot reply directly.
Who is responsible for your information?
Chesterfield Borough Council is responsible for any information we create or hold on our WhatsApp Channel.
WhatsApp (owned by Meta Platforms Inc.) is also a separate data controller and processes your personal data under its own privacy policy, which you can read here: WhatsApp privacy policy.
This privacy notice should be read alongside the council’s main privacy notice
What information do we collect?
When you follow our channel:
- we do not see your name, phone number, profile picture or personal details
- we only see overall numbers of followers and anonymised statistics, such as how many people reacted to posts
Legal purpose for processing
We process any information on our WhatsApp Channel under Article 6(1)(e) of the UK GDPR: Performance of a task carried out in the public interest or in the exercise of official authority.
House rules
We ask all followers to engage respectfully when using the channel. Offensive, abusive, or inappropriate reactions will not be tolerated.
All updates shared are official council communications, however, any responses, emojis, or reactions from individual users reflect their own views and do not necessarily represent those of Chesterfield Borough Council.
Freedom of Information, Environmental Information Regulations, and Subject Access Requests
While no personal data from followers is expected to be processed via the channel, any information created or held by the council on this platform may be subject to Freedom of Information- or Environmental Information Regulation requests or, where personal data is involved, a subject access request under data protection law.
Disclaimer
Views expressed on the channel are those of the author and do not necessarily represent the official views of Chesterfield Borough Council. External links are provided for convenience, and the council is not responsible for the content of external websites.
Further information
Please get in touch if you would like more information about how the council processes your personal data:
- contact the council's data protection officer